Mauve Ride
Terms & Conditions
These Terms govern your access to and use of the Mauve Ride platform (the “Service”), including rider and driver accounts, wallet funding, booking rules, cancellations, and conduct.
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1) Acceptance & Eligibility
- You must provide accurate information, keep your account secure, and use the Service lawfully.
- You agree that Mauve Ride may request identity and safety verification (including NIN) before allowing access to booking or driving features.
- If you do not agree to these Terms, do not use the Service.
2) Key Definitions
- “NIN” means National Identification Number (Nigeria) used for identity verification.
- “Wallet” means your stored balance in the app used to pay for rides.
- “Ride Type/Class” means the category selected (Lite, Premium, Luxury), which determines standards and eligibility.
- “Driver” means a verified service provider approved to accept trips on the platform.
3) Rider Registration & Identity Verification (NIN Required)
To protect riders, drivers, and the public, Mauve Ride requires identity verification before you can book rides.
Rider requirements
- Provide your full legal name.
- Provide a valid email address.
- Provide a valid phone number (OTP verification may apply).
- Provide your NIN and any required matching details for verification.
- You must keep this information up to date. If details are inaccurate, we may restrict access until corrected.
Mauve Ride may use manual or automated checks to validate rider identity. Failure to complete verification may prevent you from requesting rides, funding, or using certain features.
4) Wallet Funding & Booking Rules
Mauve Ride uses a wallet-first booking model. This helps reduce failed payments, improves driver confidence, and enables smoother trips.
Booking requirements
- You must have a sufficient wallet balance to request and confirm a trip.
- If your wallet balance is insufficient, you will be prompted to fund your wallet before booking.
- You authorize Mauve Ride to place a temporary hold or deduct applicable charges for a trip, including fees where permitted by law.
If you believe a wallet charge is incorrect, you can contact support for review. We may request trip details to investigate.
5) Cancellations & Refunds (90% for Cancelled Rides)
If a ride is cancelled, refund rules apply based on timing, driver dispatch status, and platform policies.
Refund policy
- For eligible cancelled rides, Mauve Ride provides a 90% refund to the rider’s wallet.
- The remaining 10% may cover platform processing, payment gateway costs, fraud prevention, and/or driver dispatch compensation (where applicable).
- Refund eligibility and timing may depend on trip state (e.g., driver assigned, driver arrived, trip started) and evidence available in the system.
- Abuse of cancellations (repeated cancellations, fake requests, or attempts to game pricing) may lead to account restrictions.
Mauve Ride may adjust refund handling to comply with legal requirements or in cases of fraud, chargebacks, or safety incidents.
6) Conduct, Harassment & Enforcement
Respectful behavior is required at all times. Harassment, threats, discrimination, or intimidation of drivers, riders, or company personnel is strictly prohibited.
Prohibited conduct includes
- Harassing, insulting, threatening, or stalking drivers or staff.
- Physical aggression, intimidation, or coercion.
- Fraudulent activity, identity misrepresentation, or account sharing.
- Damage to vehicles or property, or refusal to follow reasonable safety instructions.
- Any behavior that endangers others or violates applicable laws.
Enforcement actions
- Mauve Ride may suspend or ban any account involved in harassment or unsafe conduct.
- In serious cases, Mauve Ride may report incidents to appropriate authorities and cooperate with lawful requests.
- We may preserve relevant records (trip logs, messages, and available footage) for investigation and legal compliance.
7) Driver Registration & Identity Verification (NIN Required)
Drivers must complete identity and eligibility checks before they can accept trips.
Driver requirements
- Provide NIN for identity verification.
- Provide full legal name, email address, and phone number.
- Pass required background, safety, and compliance checks where applicable.
- Maintain accurate profile information and promptly update changes.
8) Vehicle Verification & Inspection (License, Plate, Inspection Test)
Before a driver can pick up rides, the driver’s vehicle must be verified and pass inspection to meet safety and service standards.
Vehicle verification includes
- Valid Driver’s License.
- Valid plate number matching the registered vehicle.
- Additional documents may be required (e.g., insurance, roadworthiness) depending on local regulations and company policy.
Vehicle inspection test
- Brakes, tires, lights, and basic road safety checks.
- Seatbelts, door locks, and passenger safety features.
- Interior cleanliness and minimum comfort standards.
- AC functionality (where required by ride class).
- Passing inspection is required before a driver can go online to accept trips.
9) Ride Types & Class Compliance (Lite, Premium, Luxury)
Drivers must only accept and complete trips consistent with the ride type they are approved for. Each class has standards for vehicle condition, cleanliness, comfort, and presentation.
Class compliance rules
- Drivers must stick to the selected ride type and maintain class-level standards.
- Repeated mismatch between car quality and selected class may lead to class downgrade, suspension, or removal from the platform.
- Riders are expected to choose the correct class for their needs; abusing cheaper classes while demanding premium service may trigger enforcement.
10) Trip Surveillance Camera Requirement (Before & After Trip)
To improve safety, accountability, and accurate dispute resolution, drivers may be required to maintain an active in-vehicle surveillance camera.
Camera policy
- Drivers must have the surveillance camera active before the trip and after the trip to document ride condition and experience.
- Footage may be used for: incident review, lost items, rider/driver disputes, vehicle condition documentation, and law compliance.
- Drivers must comply with applicable privacy laws and platform guidance on safe data handling and retention.
- If a driver repeatedly fails to comply, Mauve Ride may suspend the driver account pending review.
In some cases, riders may be informed that camera recording may occur for safety and quality assurance. Where required by law, consent mechanisms will be provided.
11) Safety, Security & Incident Reporting
- Mauve Ride may provide safety tools (trip details, support access, and other in-app safeguards) and may update them over time.
- If you feel unsafe, end the interaction when possible and contact support. For emergencies, contact local emergency services first.
- Reports of harassment or threats may result in immediate suspension while we investigate.
12) Payments, Fees & Charges
- Trip prices may include distance/time, demand, tolls where applicable, and platform fees.
- Wallet funding may be subject to payment provider charges and verification.
- Chargeback abuse or fraudulent payment activity may lead to immediate account restrictions and reporting to relevant institutions where appropriate.
13) Data, Verification & Privacy
- You consent to the collection and processing of your information needed to provide the Service, including identity verification details such as NIN.
- We may share information with verification providers, payment processors, and authorities where required by law or to protect safety and rights.
- Drivers using surveillance cameras must comply with applicable privacy laws, and Mauve Ride may set retention limits and access rules for footage used in disputes.
14) Suspension, Ban & Termination
Mauve Ride may suspend, restrict, or terminate accounts to maintain safety, service quality, and legal compliance.
- Reasons include: harassment, unsafe behavior, fraud, repeated policy violations, identity misrepresentation, or non-compliance with verification/inspection rules.
- A banned user may be prevented from creating new accounts, subject to legal limits.
15) Legal Terms & Contact
- Mauve Ride may update these Terms from time to time. Continued use after updates means you accept the revised Terms.
- If a court finds any part unenforceable, the rest remains in effect.
- For help or questions about these Terms, contact support from within the app or via your official support channel.
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Note: This page is a product/website terms template. For a legally binding document, you should have counsel review it for Nigerian regulations and your specific operating model.